Reviews

Allied Storage Reviews

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Total Reviews: 30
Review avg: 4.8666666666667
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      Comment: Office staff was very nice, yet professional. They have video surveillance and a small, friendly dog in the office. The unit was dirty, with bird's nests in it. When I asked for a different unit, they said no problem, switched me over in a few seconds, but it also needed to be swept out.
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      Comment: Nice clean storage facility
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      Comment: This people are the greatest! Storage building very clean! I would recommend this place to anyone!!
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      Comment: Great customer service, clean with great care.
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      Comment: I am editing my review from 1 star to 5. I finally got in touch with Brandy and she couldn’t have been more apologetic, helpful, understanding and friendly. Due to staffing issues she hadn’t been able to get back with me. She not only took care of the late fees and extra months of charges, she also tried to prorate my last month of rent and offered a refund which I refused since I did use the unit late into August. Also, she knew exactly who I was and even recalled parts of our conversation from the day we moved into the unit! Thank you, Brandy, for your kindness and best of luck with your staffing issues!! Original review: We have left numerous messages since September to have someone call us back and no one has returned our calls. We have been out of the unit since end of August and now we have almost $300 in payments and late fees because we can't speak to anyone about cancelling as we are out of town. Also, we now have a lien on our unit but we don't even have a unit!!! Will not use this company in the future.
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      Comment: Very clean and attentive front office! I was extremely impressed at how professional they were in the office and their patience. Was able to speak and meet with Brandi while I was servicing a client for moving in one of their units. Will definitely be recommending this facility to my friends and family. - Winston Davis, Sales/Marketing Manager @ College Hunks Hauling Junk & Moving
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      Comment: Used them twice. First time, we found a dead mouse in our unit that had eaten through our things. Second time, we stored our things with the intention of transferring it into a POD. Both times the POD was delivered, they arrived at around 7AM (when they were supposedly open) and the delivery man had to use my code since no one was there. The place is fine if you get a climate controlled unit and have no intention of having anything delivered at a time when they claim to be “open.”
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      Comment: They are very nice people to work with you.. Also facility is super Clean! And very easy access. OVERALL I RATE THEM 5 STARS.. I recommend this company to anyone!
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      Comment: Fast friendly service, units are nice and clean and easy to get too.
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      Comment: First time I ever used a storage unit and this place is great. Clean, friendly staff, everything I expected and more. I will definitely use them again and refer anyone who is looking.
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      Comment: The personnel were very pleasant and the gates are open from 8AM to 5pm. They were exactly what I needed.
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      Comment: Allied Self Storage was great to work with. We were moving from Huntersville NC to an apartment in the area and needed storage while we looked for a home. I was able to get everything set up while I was in NC. We were able to take the moving truck directly to the storage area with no issues. Easy access to the storage area at all hours. We have now moved to our new home and closing the account was just as easy. Great customer service and would use again if needed.
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      Comment: I needed a large storage unit on short notice. I called around and found Allied Self Storage. They had a unit available and I was able to electronically sign all docs and set up my gate code so I could access it that day without having to take time from my day to go sign papers. Anytime I had any questions I could send a quick email and get almost a immediate response from friendly staff. Would recommend this business to EVERYONE!
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      Comment: (Translated by Google) Everything went very great. Storage is easy to access, they have cameras 24/7 monitoring. Everything is very clean and air conditioned. My things were very safe. And Brandi is awesome! She is very kind and helpful. I'll recommend allied storage to everyone !. Everything was great. It is easy to enter and have cameras monitoring 24 hours. It is clean and has good air conditioning everything stays fresh. My things were safe. And Brandi is great. She is very good at her work and helped me with all my questions and needs. I recommend allied storage to anyone. 🙂 thanks a lot for your services! (Original) Everything went very great. Storage is easy to access, they have cameras 24/7 monitoring. Everything is very clean and air conditioned. My things were very safe. And Brandi is awesome! She is very kind and helpful. I'll recommend allied storage to everyone!. Todo fue genial. Es facil de entrar y tienen camaras monitoriando las 24 horas. Esta limpio y tiene buen aire acondicionado todo se mantiene fresco. Mis cosas estuvieron seguras. Y Brandi es genial. Es muy buena en su trabajo y me ayudo con todas mis preguntas y necesidades. Le recomiendo allied storage a cualquiera. 🙂 thanks a lot for your services!
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      Comment: This storage service has been fantastic! The staff is quick to respond to questions and are willing to be helpful. Safe and clean facility.
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      Comment: Everything went very smoothly. Storage is easy to access, very clean and air conditioned. We felt our things were very safe.
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      Comment: Very friendly and accommodating staff clean secure units I would not hesitate to use them again in the future or recommend them to anyone.
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      Comment: - When moving over a weekend we discovered we needed some temporary storage asap - yet most places were closed. Allied had an online webpage that let me select and pay for a unit online, and then give me an access "gate" code immediately so I could start using it immediately. That was a great help during the pressure of moving. - When we had an issue getting in the first time due to a power outage in the area Brandi responded to our after hours call very quickly and gave me a solution that would get us in during the weekend. Great service. - I've had the privilege of talking with Brandi a few times as we've moved in, then considered a 2nd unit (and then changed our mind) and in all cases Brandi does a great job managing this facility. - Top that with 24/7 access to your stuff (something many other places do not do) and this has been a really helpful resource for us! Thanks Brandi for all the help. We appreciate it.
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      Comment: Great customer service.I have been renting a unit on and off with them for 10 years. They are great.
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      Comment: I have had storage units for years and by far Allied is the best!! Brandi is awesome. Great customer service. I had asked Brandi for a climate controlled unit and she said that they did not have any available but it was just a short time and she call with a unit that was coming available and it was the first one inside the door. I have recommended Allied to everyone that has asked me about self storage. Overall, I just can't say enough good stuff about Allied self storage!!!!
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      Comment: Great customer service
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      Comment: Brandi, the storage manager, is VERY service-oriented -- always positive, understanding, and as helpful as she can be. On a recent occasion, I returned from a winter trip to find my storage lot blocked by a pile of snow. When I called Brandi about it, she had the pile removed within an hour or two. On another occasion, I had concerns about the actions of a fellow renter(s?), and asked Brandi to post a notice asking customers to discontinue the offending behavior. She did so at the next opportunity. On yet another occasion, I found another unit in the spot I thought was mine. Brandi was at the lot within 2 minutes of my calling her, and helped me get it straightened-out on the spot. Good job, Brandi! I enjoy working with you. (JimJ)
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      Comment: Extremely Helpful! Great Customer Service and a pleasure to do business with! We thought we were only going to store for a few months but here we are almost two years later and still there. They make it a pleasant experience every time we go in to pay our bill!
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      Comment: Very Helpful. Will go out of their way to help you out. And Brandi Nicholson in the office was a breathe of fresh air in our stressful time.
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      Comment: Great customer service. Temperature controlled units stay at 72.
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